Refund policy

Returns and Refunds Policy

At Mookah, we want you to be completely satisfied with your purchase. If your glasses don't suit you, we have a simple procedure in place, compliant with French regulations.


1. Right of withdrawal (14 days)

In accordance with Article L221-18 of the Consumer Code, you have a period of fourteen (14) calendar days from the receipt of your order to exercise your right of withdrawal, without having to justify any reason.


2. Return Conditions

For the return to be accepted and refunded, the following conditions must be met:

  • The glasses must be in perfect condition, unworn, undamaged and in their original packaging.
  • They must be accompanied by all accessories (case, microfiber cloth, etc.).
  • Any product returned incomplete or damaged will not be eligible for a full refund.

3. Return costs

In accordance with the legislation, return costs are exclusively the responsibility of the customer, except in the exceptional case where the product received has a proven manufacturing defect upon receipt.

All returns must be made via Mondial Relay to the collection point designated by our customer service.

The customer must generate their own Mondial Relay return label. Mookah does not provide prepaid labels. Any package sent without a tracking number or dropped off at an unauthorized collection point cannot be processed.

We advise you to use a shipping method with tracking, as we cannot be held responsible in the event of loss of the package by the carrier.


4. Procedure in case of defective product

If you believe your glasses arrived damaged:

Mookah reserves the right to refuse a refund or exchange if the defect results from abnormal use, negligence, or intentional damage to the product by the customer. An inspection will be carried out upon receipt to verify that the damage is indeed a manufacturing defect and not caused by misuse.

  • Contact our support team at contact@mookah.fr within 48 hours of receipt.
  • You must include a short video showing the defect from several angles.
  • After verification by our team, we will either send a free replacement pair or issue a full refund.

5. Exchanges

We do not offer direct exchanges. If you would like a different model, simply return your order for a refund and place a new order in our shop.


6. Reimbursement Terms

The refund will be processed within 14 days of receiving and inspecting your return at our facilities. The refund will be credited to the original payment method used for the purchase.
The refund covers the price of the returned products. The initial delivery charges are not refunded.


7. Return address

To obtain the exact address of our Mondial Relay collection point in France, please contact our customer service department beforehand at contact@mookah.fr. A tracking number will be required to confirm receipt and refund of your order.

You can also use the return information provided in the email confirming your return request made through your customer account.