Terms of sale

GENERAL TERMS AND CONDITIONS OF ONLINE SALES— Mookah


1. LEGAL NOTICES

The website maisonmookah.com is published by the sole proprietorship Hammoum Nadir (EI), registered with the Paris Trade and Companies Register under SIRET number 10275338100015, whose registered office is located at 200 Rue de la Croix Nivert, 75015 Paris, France.

Contact: contact@mookah.fr

Host: Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada.


2. APPLICATION OF THE TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale define the terms of sale between Mookah and any individual (hereinafter the "Customer") making a purchase on the Website. They apply to all orders for non-prescription optical products (sunglasses, blue light lenses, accessories). Order confirmation constitutes unreserved acceptance of these Terms and Conditions of Sale.


3. ORDER AND PRICE

The Customer selects their Products on the Site. A detailed summary (price, delivery costs) is available before final validation.

Prices: Prices are shown in Euros (€). For specific markets, the price may be displayed in the local currency (Swiss Franc CHF, Canadian Dollar CAD, US Dollar USD, Singapore Dollar SGD) according to the prevailing exchange rate. In accordance with Article 293 B of the French General Tax Code (CGI), VAT is not applicable (VAT exemption threshold).

Payment: Payment is due immediately upon ordering. We accept a wide range of secure payment methods to facilitate your purchases:

  • Payment in installments: Klarna (pay later or in several monthly installments).
  • Fast & Mobile Payments: Apple Pay.
  • Local options: Bancontact (Belgium), EPS (Austria).
  • Bank cards: Visa, Mastercard and American Express.

Security and Fraud: Your bank details are never stored on our servers; they are processed by our certified payment providers. Mookah reserves the right to cancel any order in the event of a payment issue or suspected fraud.


4. AVAILABILITY AND DELIVERY

  • Availability: If a product is unavailable after ordering, the Customer will be informed and may choose another model or a refund.
  • Delivery & Shipping: Products are delivered free of charge to the address provided by the Customer when placing their order. Mookah cannot be held responsible for address entry errors. All orders are prepared and shipped within 24 to 72 hours (business days). For the United States: 5 to 12 business days, Europe & France: 7 to 15 business days (Includes: France, Belgium, Spain, Italy, Germany, Luxembourg, Netherlands, Portugal, Austria), Canada & Switzerland: 7 to 15 business days, Asia: 10 to 15 business days (Includes: Singapore, Malaysia).
  • Customs fees: European Union & USA: No additional taxes are expected upon delivery. Switzerland, Canada & Asia: Customs fees or import taxes may be applied by the local carrier. These fees are the sole responsibility of the customer.
  • Delivery incident: For any order not received but marked "delivered" by the carrier, a sworn statement or a complaint may be required to proceed with a reshipment.

Ownership and risk of loss or damage are transferred when the Customer (or a third party designated by them) takes physical possession of the product.


5. RIGHT OF WITHDRAWAL (14 DAYS)

In accordance with Article L221-18 of the Consumer Code, the Customer has a period of fourteen (14) calendar days after receipt to exercise his right of withdrawal.

  • Conditions: Glasses must be returned in their original packaging (case, protective plastic, box), in perfect condition, unworn, and with all accessories. Any product that is incomplete or damaged by the customer will not be eligible for a full refund.
  • Procedure: The Customer must contact support at contact@mookah.fr or make a request via their customer area to obtain the address of the specific collection point.
  • Shipping: Return shipping costs are the sole responsibility of the customer. Returns must be made via Mondial Relay to the collection point designated by Mookah. The customer must create and pay for their shipping label on the Mondial Relay website.
  • Refund: It is processed within 14 days of receiving and inspecting the product. The refund only covers the price of the returned products; the initial delivery charges are not refunded.
  • Defective product: In case of damage upon receipt, the customer has 48 hours to report it with video evidence. Mookah reserves the right to refuse a refund if the defect results from intentional damage or misuse.


For more details, please see our "Returns and Refunds" page.


6. LEGAL GUARANTEES

Mookah is liable for defects in conformity (art. L. 217-3 of the Consumer Code) and for hidden defects (art. 1641 of the Civil Code).

The warranty covers exclusively proven manufacturing defects (defective frame or faulty lens treatment upon receipt).

The following are strictly excluded from the warranty:

  • Accidental breakage and damage resulting from a fall.
  • Scratches on the lenses (considered to be the result of improper care or daily use).
  • Frame deformations due to forced handling (wearing on the head, removing with one hand).
  • Alterations due to exposure to extreme heat (behind a windshield) or contact with chemicals (perfumes, solvents).
  • Normal wear and tear of materials and screws over time.

7. DATA PROTECTION

Mookah collects data (name, address, email) solely for order processing and customer relationship management. This data is never sold to third parties. For more details, please see our "Data Protection" page.
In accordance with Article L.223-2 of the Consumer Code, the customer is informed of their right to register on the Bloctel telephone marketing opt-out list on the website www.bloctel.gouv.fr.


8. RESPONSIBILITY AND SAFETY

Mookah sells products that comply with current European standards (NF EN ISO 12312-1) and Regulation (EU) 2016/425 on personal protective equipment. The lenses are UV400 certified and Category 3 (high protection against solar glare), The glasses meet CE standards.

An information and safety notice is available online on our website and sent electronically. Mookah cannot be held liable for any damage resulting from misuse (e.g., direct observation of the sun, driving at night, or protection from artificial light sources).


9. MEDIATION AND LITIGATION

In the event of a dispute, the Customer agrees to first contact customer service at contact@mookah.fr. If no solution is found, the Customer may contact the consumer mediator CM2C free of charge or use the European Commission's online dispute resolution platform. These Terms and Conditions are governed by French law.


10 APPENDIX: WITHDRAWAL FORM

(Please complete and return this form only if you wish to cancel your order.)

To: Mookah
Address: 200 Rue de la Croix Nivert, 75015 Paris, France
Email: contact@mookah.fr

I hereby notify you of my withdrawal from the contract for the sale of the product below:

  • Ordered on (*) / Received on (*):
  • Order number:
  • Customer name:
  • Customer address:
  • Customer signature (only if notification is on paper):
  • Date :

(*) Delete as appropriate.