Personal Data Protection Policy

The protection of your data is a priority for Mookah. We are committed to processing your information with transparency and respect, in accordance with the General Data Protection Regulation (GDPR).

1 COLLECTION OF PERSONAL DATA

As part of your experience on our store, we collect the information necessary to manage your orders:

  • Identity: First Name, Last Name.
  • Contact: Email address, phone number.
  • Delivery: Full postal address, country.
  • Navigation: IP address, connection data via cookies.

2 PURPOSES OF PROCESSING

Why do we collect this data?

  • Order management: Shipping of your UV400 glasses, invoicing, and delivery tracking.
  • Customer service: Answering your questions via contact@mookah.fr.
  • Website improvement: Visit statistics to make Mookah even better.
  • Marketing (with your consent): Sending promotional offers via email or SMS.

3 DATA SHARING

Mookah is committed to never reselling your data to third parties. Your information is only transmitted to our essential service providers to operate the store:

  • Shopify: Our hosting and sales platform.
  • Delivery services: To ensure your glasses arrive safely.
  • Payment providers: To secure your transactions.

4 DATA RETENTION

Your personal data is kept for the period strictly necessary for managing the business relationship (3 years after the last contact or purchase) and to meet our accounting obligations (as a sole proprietorship).

5 USE OF COOKIES

By browsing Mookah, you agree to the use of cookies that personalize your experience:

  • Shopify Cookies: Essential for the shopping cart and user session (_session_id, _shopify_visit, cart).
  • Google Analytics: To understand how visitors use the site.
  • Advertising (Facebook/Instagram): To suggest eyeglass models that may appeal to you.

You can block or delete these cookies at any time via your internet browser settings.

6 YOUR RIGHTS

In accordance with the French Data Protection Act, you have the following rights over your data:

  • Right of access and rectification.
  • Right to erasure (right to be forgotten).
  • Right to object to the processing of your data.

To exercise these rights, simply contact us by email at the following address: contact@mookah.fr.

7 SECURITY

As a Shopify-powered store, we benefit from a secure environment (SSL certificate) to protect your banking and personal information from unauthorized access.